Which of the following are key defusing techniques in conflict resolution?

The approach of using ventilation and active listening as key defusing techniques in conflict resolution is grounded in effective communication and emotional management. Ventilation allows individuals to express their feelings and frustrations, which can relieve tension and promote understanding. This process is essential because when people feel heard and validated, they are more likely to de-escalate their emotions and move towards a constructive dialogue.

Active listening complements this technique by ensuring that the listener fully engages with the speaker's concerns. This involves not just hearing the words but also understanding the emotions behind them, reflecting back what is said, and asking clarifying questions. By demonstrating empathy and genuine interest in the other person's perspective, active listening fosters trust and helps create a safe environment to discuss the conflict.

Using these techniques can transform a potentially volatile situation into a more manageable and cooperative exchange, paving the way for more amicable solutions. In contrast, techniques such as interrogation or intimidation would likely exacerbate conflicts rather than resolve them.